"Innovation distinguishes between a leader and a follower." - Steven Jobs 2001
Customized consulting services for every need.

Specializations

Our technology specializations include but are not limited to:

  1. Next Generation TelephonyThis includes the following disciplines: Route/Switch, QoS, IP Telephony/ Call Manager, Voice Applications and Unified communications.

  2. Contact CenterContact center / system design, architecture and planning, related business process review / planning, and integration of ACD, IVR and peripheral systems: Workforce Management, Quality Monitoring and Prictive Dialing.

  3. Networking (LAN/WAN/VoIP)Infrastructure assessment, voice readiness studies, remediation planning and execution, configuration and QoS strategies, benchmarking / bandwidth & capacity analysis and planning, consolidation, administration, user training, verification & validation, etc.

Services

Our services are optimized to create the greatest value for our clients.

  1. ConsultingInformation Technology strategic services consisting of benchmarking, quality assurance, business process and research and development.

  2. Technical Staffing Staffing based on needs and technical requirements set by clients and specific projects.

  3. Acquisition Support Client procurement of products or serviced based on analysis of business and technical needs.

Why Choose Us?

The way we do business at ACG is as important as the services we offer.  Our commitment to the client’s success is unparalleled.  We are completely independent and not aligned with any technology vendors, and work to serve the interests of our clients.  ACG are experts at supporting clientele in successfully implementing highly visible mission critical systems.  Our business approach is to do what is right and convenient for the client at all times and to do it as a member of the client’s team.  Our approach to staffing each project is to assemble a team of domain experts that offer expertise, depth of knowledge and experience that is relevant.

  1. ACG and the State of Ohio has developed a strategic partnership benefiting the citizens of Ohio. - View the benefits.

  2. Learn about ACG and it's work. To view ACG's Overview Summary click Here. To view ACG's detailed Corporate Overview and Capabilities Document click Here.