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Ohio Department of Rehabilitation and Correction (ODRC)

Assisted the Ohio Department of Rehabilitation and Correction with the development of a Request for Quote/Proposal for its Telephone System Replacement Project

ACG worked with DUA Call Center Managers to advise them on operational, reporting, tactical and training initiatives, including:

  • Reviewed the current telecommunications technical environment
    • Performed Technical and Functional Discovery sessions
    • Reviewed current documentation
    • Performed Site visits
    • Reviewed the current plan for migrating to VoIP
    • Make recommendations to plan based on ACG experience and industry best practices
  • Assisted the Ohio Department of Rehabilitation and Correctionwith:
    • Finalizing Technical Specifications/Offeror requirements
    • Develop Evaluation Criteria Scoring and Weighting (Technical Scoring, Offeror Qualifications, Personnel Profile Summary)
  • Cost Summary (Equipment, Peripherals, Start-up, Professional Services, Recurring)