Ohio Office of Information Technology (OIT) / Ohio Board of Regents (BOR) Phase I

Working with the OIT and BOR teams, ACG developed and wrote a comprehensive, defensible RFP for the procurement of next generation hosted VoIP telephony services for all State government users.   The chosen solution will replace all Centrex services in the State.  This RFP was successfully released and a solution provider chosen, that will provide the state with services for an initial user community of 50,000+ users for an initial contract term of 5 years valued at $39 million +.   Activities included detailed business and technical requirements gathering, solution design planning, RFP writing. Development of scope statements, scoring and selection methodology, vendor Q/A assistance, proposed solution evaluation, scoring and selection consultation. 

ACG also provided consulting and domain experts to perform these additional tasks:

  • Advisor to OHTECH and OARnet to define their Basic / Full Function Options for the development and execution of a hosted Voice Over IP (VoIP) solution.  (Determined architecture, offering, cost breakdowns, roles and responsibilities, delivery process, risk management, etc.)
  • Developed of a model for site VoIP Readiness Assessment

Highlights of the solution included:

  • Element of Ohio’s Statewide IT Transformation / Consolidation
  • Unified Communications Committee Established / Guided Overall System Functions / Requirements
  • Developed RFP & Refined Requirements for a Statewide VoIP Solution
  • Assisted with Vendor Response & Presentation Evaluation
  • Ohio Chose CBTS’ Hosted VoIP Solution
  • Replaces Statewide Government Use of Centrex (end of life)
  • Available to all Levels of State / Local Government & Higher Ed. Entities
  • Utilizes Ohio’s High Speed / Capacity Data Backbone (OARnet)
  • Allows SIP Trunking Option for Existing VoIP Adopters
  • Integrates via Multiple Gig Links with CBTS, Level(3), OIT, & OARnet
  • Provide Unified Communications Capability via MS Lync or Cisco Jabber
  • Available ACD & IVR Call Center Technology Options
  • Allows Integration with 3rd Party Technologies (QM, Dialer, WFM, etc.)